We've brought our Grab Bags back while supplies last! Each collar in our Grab Bags is designed to be a surprise- the only option you choose is the gender.
Grab Bag collars are often remnants of previously listed collars and will mainly consist of our spring and summer patterns - some traditional fabric, some eco-canvas.
Hardware is also up to our discretion- you will either receive gold, silver, or black plastic.
A variety of worldwide shipping options are available. Please remember, each item is individually handcrafted and takes time to make.
Standard Shipping: 3-7 business days processing + 3-5 days shipping
Priority Shipping: 1-3 business days processing + 1-3 days shipping
Rush My Order! Next day processing + 1-3 days priority shipping
Returns & Exchanges
We will honor returns or exchanges within 30 days of the delivery date of your order. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Custom orders are unable to be returned or exchanged. To request a return or exchange, please contact us at email@example.com or through the Contact Us page. A receipt or proof of purchase is required to process all returns and exchanges.
You will be notified by email once we have received your returned item. You are responsible for shipping unless the error was Pacific Hound's fault. If the item(s) are approved for a return, then your refund will be processed, and a credit will be applied to your original payment method within 7 days.
We will only exchange items if they are defective or damaged upon receipt. Exchanges will only be honored for identical items. If the item has sold out, you may select a similar item with the same value as the original purchase. If you need to exchange your item(s), please contact us within 5 business days of receipt.
Custom orders are not eligible for exchange.